At Baby Muslin World Kenya, we take pride in offering premium baby essentials made from 100% muslin cotton. Your satisfaction is important to us, and we want your shopping experience to be smooth and worry-free.
1. Returns
- Items may be returned within 3 days of delivery if they are:
- Unused and unwashed
- In original packaging with labels intact
- Accompanied by proof of purchase
- For hygiene reasons, returns are not accepted for used, washed, or damaged items.
- Personalized or discounted products are non-returnable.
2. Exchanges
- We allow exchanges for the same product type (e.g., different size or colour) if available in stock.
- Delivery fees for exchanges will be borne by the customer.
3. Refunds
- Refunds are only issued if:
- The item delivered is defective or incorrect.
- A replacement is unavailable.
- Approved refunds will be processed within 5–7 business days via the same payment method used.
4. Delivery-Related Issues
- If your order arrives damaged, incomplete, or incorrect, kindly contact us within 48 hours of delivery with photos for verification.
- We will arrange a replacement or refund after review.
5. Non-Returnable Items
For safety and hygiene, the following cannot be returned:
- Bibs, burp cloths, and feeding-related items once opened
- Pajamas and underwear
- Discounted or promotional items
6. How to Request a Return or Refund
Contact us with your order number and reason for return:
 Email: info@babymuslinworld.co.ke
 WhatsApp: +254 718606606
By purchasing from Baby Muslin World Kenya, you agree to this Refund & Return Policy.
